Teleperformance Portugal
Avenida Álvaro Pais 2, Edificio Marconi 1600-007 Lisboa
1990-011 Lissabon
00351 21 311 3900

Job-ID: 3170927
Anzeigenaufrufe: 495
Ausübungsort: Lissabon, Hamburg
Job-Kategorie: Administrativ / Büroarbeit, Allgemein: Arbeit, Allgemein: Unternehmen, Dienstleistungen
Beschäftigungsart: Vollzeit
Gehalt: pro Monat
Eingestellt: 2018.01.12

Teleperformance Portugal

German Operations Manager (m/f) – Lisbon


Administrativ / Büroarbeit: Administrative Assistenz, Allgemein / Anderes: Administrativ / Büroarbeit
Kundenservice: Account Management, Call-Center, Allgemein / Anderes: Kundenservice
Projekt- und Programm-Management: Allgemein / Anderes: Projekt-/Programm-Management


Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 5.000 employees we are providing services to around 56 countries in 28 different languages.

In 2015, Teleperformance Portugal is considered for the sixth time the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded for the second time by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.

Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills. Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence. As a young, dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.

Join us! Be part of a multicultural environment.

Your Position

The German Operations Manager is a floor manager, taking immediate management decisions on the call center floor to drive the KPIs. The Operations Manager coordinates a team of Team Leaders, being responsible for their motivation, training and development. He/she reports to the Call Center Manager and interacts with the corporate client to report the team’s results.

Main Responsibilities:

• Manage a team of Team Leaders, monitor their performance, work on their development and provide them with training and support;
• Analyze and report main results and KPIs to the Call Center Manager and to the client;
• Identify potential risks and opportunities of improvement;
• Ensure the correct implementation of the standard processes and procedures.

Your Profile

• Native German speakers;
• Fluent level of English;
• Experience managing contact center teams;
• Strong Microsoft Office knowledge;
• Attention to detail;
• Team spirit;
• Extended working availability.

Our offer

• Fixed-term, renewable contract;
• Intensive training and integration phase;
• Long-term educational and career opportunities;
• Safe and stable work;
• Reimbursement of your initial flight costs* and airport pick up*;
• Annually complementary return flight to your home country (within Europe);*
• Possibility to live in one of our apartments*
• Free Portuguese language courses*, water sports, soft trekking and much more activities and events.

* only for international applicants




Teleperformance Portugal - Avenida Álvaro Pais 2, Edificio Marconi 1600-007 Lisboa - 1990-011 Lissabon - E-Mail: